Q: Is the supporter’s gear supplied by The Supporter’s Box authentic?
A: The Supporter’s Box deals with reputable suppliers from the football world to bring you quality, official, authentic products. Only specified National Team supporter’s jacquard scarves are not official and are mentioned in the product description.
Q: Can The Supporter’s Box supply me with team kits for my local soccer comp?
A: Yes, although the complete team wear range is not visible on our online products list we offer a fair range of quality team wear products from local distributors. Please visit the Team Wear range link on the website for details, or contact us for further information.
Q: How do I receive access to Supporter’s Box Promotions?
A: To receive updates on specials, you must register and select the newsletter option. From then on, you’ll be kept up to date with the latest offers and news.
Q: Do I have to register as a New Customer to be able to make purchases?
A: Yes, to purchase any products from our online store, you must register to become a customer.
Q: Can I still continue with a purchase even if the item is Out of Stock?
A: Yes, if an item is out of stock you can still make the purchase; we will notify you immediately and inform you when the item is expected or whether the item will no longer be back in stock.
Q: How do I know what size to purchase?
A: You can use our Sizes Information Chart located in the Information section of our web site. The chart displays Chest Measurement & Length (in cm). Please note that measurements may vary dependent on the goods and the chart provided is to be used as a guide only. If you are unsure, please contact us as we would be glad to help you and recommend a size.
Q: What if my purchase does not fit me?
A: Simply get in contact with us and we will be happy to exchange it for you within 14 days of purchase. Please refer to the Shipping & Returns section in the Information section of our web site for further details.
Q: Can I get names and numbers added to my item?
A: Yes, The Supporter’s Box has official set name and numbers for many of our jerseys we stock. We are also able to offer personalised services for our team wear range.
Q: I already have a jersey and want to add a name set and patch(s) to it, can The Supporter’s Box provide this service?
A: Of course, The Supporter’s Box provides this service to many of our customers, we also service retail stores who cannot provide this service to they’re own customers.
You can ship your jersey(s) to our PO.Box address, make sure you have included your contact details and name set requirements. Upon receiving your jersey(s) we can have it pressed and shipped back within 3 days pending stock availability.
Contact us or refer to our “Personalising” link on the web site for more information.
Q: Can I add a sleeve patch to my jersey?
A: Yes, when you select an item you will have the choice to add certain official patch(s).
Q: Is it possible to return or exchange items purchased from The Supporter’s Box?
A: Of course you can! You may return the product you purchased as long as the following points are met:
- It has not past 14 days of the receipt date
- You have not worn the product (trying on is ok)
- The original tags and packaging are in tact
- The product is not damaged
- You have not purchased a personalised product (i.e. numbering, patch added, etc)
PLEASE NOTE: WE CAN NOT REFUND OR EXCHANGE PERSONALISED ITEMS.
* Please refer to the “Shipping & Returns” section in the Information section of our web site for further details
Q: What type of payment methods can you accept?
A: Our store accepts MasterCard and VISA credit cards only, money order, bank cheques and Bank transfer.
If using a bank cheque, please note that items will not be despatched until the bank cheque is cleared. We accept transaction online or over the phone by calling +61 2 9807 5900.
Q: Can I pick up my order?
A: The Supporter’s Box is a dedicated online store, all orders are shipped out to the customer and we have all items shipped in to us for servicing only.
Q: What if I live in Australia and have not received my items within 3 working days of receiving my despatch notification from The Supporter’s Box?
A: The default shipping is done via Express Post next day delivery, use the tracking number and details we provide you to contact Australia Post. Otherwise feel free to contact us, as we would be glad to help.
Q: How long will it take for the goods to be delivered?
A: We will endeavour to despatch your order within 24hr to 48hrs pending stock availability, when despatched shipping will take as follows:
- Within Australia, next day delivery (Only available in Australia Post Express Post network, delays may occur if you are outside of the Express Post network)
- New Zealand, up to 10 working days
- All other countries, up to 14 working days
Shipping details are detailed on the “Shipping & Returns” section in the Information section of our web site.Q: What Internet Browser should I be using for The Supporter’s Box web site?
A: Although The Supporter’s Box web site will perform on any Internet Browser, it is recommended that you use Internet Explorer 5.5 or newer versions.
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