The Supporter’s Box Shipping Information
Shipping Cost The Supporter’s Box offers FREE Shipping Australia wide via Express Post on orders over $100. Register Post is available upon request and is insured up to the first $100.
Within Australia (Zone 1)
Cost up to 500g
Registered Post: $10.00* | Melbourne | 2-3 Business Days | | Brisbane | 2-3 Business Days | | Perth | 3-7 Business Days | | Adelaide | 3-6 Business Days | | Sydney\Canberra | 2 Business Days | Express Service is available upon request, however does not include insurance and is not registered mail. Please contact store@supportersbox.com for more information New Zealand (Zone 2)
Cost up to 500g
Air Parcel Post (5 – 10 working days): $19.00* Express Courier is available upon request. Prices start at $40.00 for delivery in 3-7 working days. Please contact store@supportersbox.com for more information International (Zone 3) Non Registered, but insured (Insurance is not available in all countries, please enquire).
Cost up to 500g
Air Parcel Post (5 – 12 working days): $25.00* Express Courier is available upon request. Prices start at $45.00 for delivery in 3-7 working days. Please contact store@supportersbox.com for more information
Mailing Conditions (Within Australia / International)
· The above delivery time frames are to be used as a guide only and The Supporter’s Box cannot be held liable for postage delays. · All customers will receive an email notification once your order has been shipped. · For bulk purchases of more than 10 items, please contact us directly store@supportersbox.com
Australia Parcel Post and Australia International Post deliver goods.
*Please be aware that post freight may increase if total package exceeds 500g. Please contact store@supportersbox.com for more information
The Supporter’s Box will honour an exchange and return for all non-sale and non-personalised items within 14 days of receipt date. The goods must not have been worn and must be returned in its original packaging with tags attached. All goods are despatched in good quality condition, however in the event that the item is damaged in transit, The Supporter’s Box will honour an exchange within 14 days of the receipt date. The Supporter’s Box will not accept return or exchange on items once a personalisation has occurred (i.e. name, number or league patches added to the jersey) unless the goods were damaged in transit. Sale items can only be exchanged in the event that the size ordered was incorrect and the correct replacement stock is available. Notification to The Supporter’s Box is required within 14 days of receipt.
To organise a return, -
Pleases email store@supportersbox.com or call +61 2 9807 5900 within 14 days of receipt to obtain a Return Merchandise Authorisation number (RMA). Please note that you will also need to reference your original order number to obtain this number. - Once the RMA number is issued, you will have 30 days to return the goods. The opportunity to return the goods will expire 30 days after the RMA number has been issued
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The RMA number must be clearly mentioned on the return parcel. With out this a return would not be possible
- The Supporter’s Box does not accept responsibility for lost goods, shipment delays or the return shipment cost. The Supporter’s Box will only pay for return shipment cost if the goods were damaged in transit.
- All items need to mailed back to
Returns Department
The Supporters Box
PO Box 642
West Ryde NSW 1685
(Back) RMA Number: xxxx -
A Credit or exchange will only occur once the goods have been received back.
- The credit will be applied to the same method and detail that the original transaction occurred against.
Please Note: The Supporters Box recommend that you return the good using a recorded freight service as we cannot be held responsible for lost returned items. |
